Contact information
Merchant Name: The Barrier
Customer Support Contact: contact@jointhebarrier.com
Business address: Muhallah Usmana Abad Street no 5, CHINIOT 35400, Pakistan
Phone Number: +923360771801
Merchant Name: The Barrier
Customer Support Contact: contact@jointhebarrier.com
Business address: Muhallah Usmana Abad Street no 5, CHINIOT 35400, Pakistan
Phone Number: +923360771801
Last updated: October 23, 2026
Welcome to The Barrier (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our official online store and the purchase of our clinical skincare formulations, including The Barrier Balance Serum, The Barrier Brightening Serum, The Barrier Clarify Serum, and The Barrier Hydrate Serum.
By visiting our store or placing an order, you agree to be bound by the terms outlined below.
Our products are formulated with clinical-strength cosmetic actives. The key actives in each serum are listed below.
| Serum | Key actives |
|---|---|
| Barrier Balance Serum | 10% Niacinamide, 2% Zinc PCA |
| Barrier Brightening Serum | Ethylated Vitamin C, Alpha Arbutin, Glutathione |
| Barrier Clarify Serum | 15% Mandelic Acid (AHA) |
| Barrier Hydrate Serum | 2% Multi-Molecular Hyaluronic Acid, Vitamin B5 |
Patch test before first use
Because every skin barrier responds differently to active ingredients, we strongly recommend a 24-hour patch test on your inner forearm or jawline before applying any new serum across your face.
Due to strict hygiene and safety standards for clinical skincare products, opened or used serums cannot be returned or exchanged. However, your purchase is fully protected if your order arrives damaged.
48-hour claim window
If you receive a broken glass dropper bottle, a leaking serum, a missing item, or the wrong product, contact our support team within 48 hours of delivery with your Order ID and clear unboxing photos or video of the parcel and bottle.
All content on this website, including the The Barrier brand name, logos, bottle designs, clinical product copy, routine guides, graphics, and photography, is the exclusive intellectual property of The Barrier and is protected by applicable copyright and trademark laws.
We may update these Terms and Conditions periodically to reflect new products, shipping upgrades, or regulatory requirements. The most current version will always be posted on this page with the updated revision date at the top.
If you have any questions about these Terms and Conditions, your order status, or how to layer our clinical serums for your skin type, please reach out to our customer care team through our Contact Us page or directly:
Email: contact@jointhebarrier.com
Phone: +92 336 0771801
